Virus & Scams

Scam warning: Amazon Prime ‘Renewal’, READ this to avoid being scammed

As of today, we have had roughly 3 customers come in with machines that have been breached by telephone scammers, most commonly the ‘Amazon Prime Renewal’ scam, where the scammer will phone you and tell you that your Amazon Prime needs to be renewed. In 2019, victims collectively lost £400,000 to scammers, DON’T be apart of that number, read on for more details.

Table of contents

  1. Amazon will never ask for personal information
  2. Phishing scams
  3. Phone scams
  4. SMS scams (smishing scams)
  5. What can you do if you’ve been scammed?
  6. We are Solent Way Computers

Amazon will never ask for personal information

Whether it be an SMS text, phone call, or email, Amazon will never ask for any personal information, they will not ask for remote access to your system, and will never ask for a payment.

Phishing scams

Phishing scams are becoming more and more popular, and the victims are not limited to any particular group of people. A phishing scam is when you receive an email from someone claiming to be Amazon, they will include an illegitimate website link that asks for your details, and then the details are sent directly to them. If you feel that something is off with the email, then it probably is, here are a few steps you can follow to avoid being caught out:

  • Amazon emails ALWAYS come from (for the UK), if the email is different in any way, then it is fraudulent
  • Links to legitimate Amazon websites begin with (for the UK), Amazon websites also always have a “.” before the such as, any other style of the link will be fraudulent
  • Amazon will NOT ask you to refresh your payment details or request ANY personal information via e-mail (or any other communication method)

Phone scams

Phone scams are one of the most common methods scammers use to obtain information from victims. Here is the usual procedure of the ‘Amazon Prime Renewal’ phone scam:

  1. The victim will receive an automated phone call telling them they have been “charged for an Amazon Prime subscription”
  2. The victim is instructed to “press 1” to cancel the transaction and this directs the victim to a real scammer
  3. The scammer tells the victim that their subscription was purchased fraudulently and that they need remote access to the victim’s computer to “solve the issue”
  4. The victim will download a remote support application such as Teamviewer or Chrome Remote Desktop, and then they will be asked to give their number to the scammer and this grants the scammer access to the computer
  5. In this situation, the remote access software will be used to criminally monitor the victim logging into their bank account, so the scammer can make a note of all of their bank details

Please do not be fooled by this scam! Amazon will never ask for personal information or remote access to your computer, it is just a means of scammers stealing your personal data. Here are some pointers from the official Amazon website:

  • Amazon will never ask for a payment or offer an unexpected refund
  • Amazon will never ask for payments outside of Amazon (or at all)
  • Amazon will never instruct you to download remote access software or request access to your computer system

SMS scams

SMS scams, otherwise known as Smishing scams are becoming more popular, and they find their way of weaving into your legitimate messages from Amazon, here are some pointers from the official Amazon website:

  • Scam texts often inform victims that there is an issue with their Amazon account, and then proceed to ask for credentials such as your password, or they will state that you are owed a refund. Amazon will NEVER ask for personal information by SMS

What can you do if you’ve been scammed?

If you have fallen victim to a phishing scam, phone scam, or smishing scam, your personal details are at risk. Please do not fall victim to these scams and stay safe.

ActionFraud - National Fraud & Cyber Crime Reporting Centre - Call 0300 123 2040

If you receive a scam of any kind, by email, SMS, or any other means of scam, please report it to, all information sent to ActionFraud is sent to the National Fraud Intelligence Bureau for investigation.

If you’ve been scammed and your computer has been breached/hacked into, please phone 01329 535 001, email [email protected] or visit our site (location at bottom of the website) and we will fix your issue. Stay safe.

Tags: Virus & Scams

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