Technology is constantly evolving, and the rate of evolution is rapidly increasing, but unfortunately, not everything will follow suit. Some programs will end their life cycle on an older version of Windows, making them incompatible with Windows 10. Today I will guide you through a quick fix so you can still use your older programs in the new age.
1. Right-click the program icon and then left-click ‘Troubleshoot compatibility’:
2. Wait for the Troubleshoot window to appear and then left-click the ‘Troubleshoot program’ option:
3. Then left-click the checkbox for the top option:
4. You will end up here, what this is asking you is the version of Windows that you used the program on before, the example shows Windows Vista SP2 but you can pick the one that was compatible before. If you do not know the answer, left-click the ‘I don’t know’ button:
5a. Next, you need to test the program to see if your issue has been fixed, left-click the ‘Test the program..’ button and this will run the program as usual:
5b. Here is the test result:
6a. Now that the issue has been resolved, there is one task left. What this is asking you is if the problem has been fully resolved and there are no issues whatsoever. If your problem has been resolved, left-click ‘Yes, save these settings for this program’.
If the issue persists and you cannot run your older software, left-click ‘No, try again using different settings’ to restart the troubleshooting (re-run through the guide after you’ve done this to try and resolve the issue). If that option doesn’t work, we can offer you a Remote Access Support session to get down to the root of the issue.